التدريب على نماذج التميز (EFQM)

المشاركون في EFQM Excellence Model Training course will be equipped with the tools and knowledge to assess and improve their organization’s performance. By applying the EFQM framework, organizations can drive continuous improvement, enhance leadership, increase customer satisfaction, and achieve sustainable results, ensuring long-term success and excellence.

مقدمة:
ال EFQM Excellence Model is a comprehensive management framework that helps organizations drive sustainable performance and continuous improvement. Developed by the European Foundation for Quality Management (EFQM), it is used by organizations worldwide to assess their performance, identify strengths and weaknesses, and guide their efforts toward organizational excellence. The EFQM model focuses on integrating leadership, strategy, people, processes, and results into a unified framework, encouraging a holistic approach to performance improvement.

ال التدريب على نماذج التميز (EFQM) course equips participants with the knowledge and tools to use the EFQM model effectively. The course will cover key concepts such as leadership commitment, stakeholder engagement, performance measurement, innovation, and sustainability. Participants will learn how to assess their organization’s performance using the EFQM model, develop action plans for improvement, and implement best practices for achieving excellence in all aspects of the business.

الفئات المستهدفة:

• كبار المديرين التنفيذيين وفرق القيادة
• متخصصون في ضمان الجودة والتحسين المستمر
• Business Process Managers
• HR Managers and Organizational Development Teams
• Performance Management Teams
• المخططون الاستراتيجيون
• Consultants specializing in quality management and organizational development
• Managers from various functional areas (operations, finance, marketing, etc.)

أهداف الدورة:
في نهاية هذه الدورة، سيكون المشاركون قادرين على:

• Understand the EFQM Excellence Model and its application in driving organizational excellence.
• Assess organizational performance using the EFQM framework and identify strengths and areas for improvement.
• Align leadership, strategy, people, processes, and results to create a culture of excellence.
• Implement best practices for continuous improvement and innovation across the organization.
• Develop action plans based on EFQM self-assessment results to achieve higher levels of excellence.
• Foster stakeholder engagement and ensure alignment with organizational goals and values.

الكفاءات المستهدفة:

• Organizational Excellence and Performance Management
• Self-Assessment and Continuous Improvement
• Strategic Alignment and Planning
• القيادة وإدارة التغيير
• Quality Management and Best Practices
• إشراك أصحاب المصلحة والتواصل
• Innovation and Sustainability in Business Practices

محتوى الدورة:

Unit 1: Introduction to the EFQM Excellence Model

• Overview of the EFQM Excellence Model and its key components
• History and development of the EFQM framework
• Understanding the principles of excellence: results orientation, customer focus, leadership, and innovation
• Benefits of adopting the EFQM model for organizations
• The nine criteria of the EFQM Excellence Model:
  • Enablers: Leadership, Strategy, People, Processes, and Society
  • Results: Customer Results, People Results, Society Results, Key Results

Unit 2: The EFQM Framework and Key Components

• Detailed review of the nine criteria of the EFQM model:
  • Leadership: Setting direction and creating a vision for the organization
  • Strategy: Developing and implementing effective strategies to achieve organizational goals
  • People: Engaging and developing the workforce to deliver excellent results
  • Processes: Managing and improving processes to create value and increase efficiency
  • Society: Fostering a positive impact on society and the environment
  • Customer Results: Delivering value and satisfaction to customers
  • People Results: Measuring employee engagement, satisfaction, and development
  • Society Results: Assessing the organization’s societal impact
  • Key Results: Measuring overall performance, financial outcomes, and innovation

Unit 3: Leadership and Organizational Excellence

• The role of leadership in driving organizational excellence
• Leadership styles and their impact on performance and culture
• Creating a vision and fostering a culture of continuous improvement
• Leading change and transformation through the EFQM model
• Engaging stakeholders and building commitment to excellence

Unit 4: Strategy Development and Alignment

• Developing and aligning organizational strategy with the EFQM framework
• Setting clear and measurable goals for achieving excellence
• Using strategic management tools to support EFQM implementation
• Ensuring that strategies are customer-centric and results-oriented
• Establishing performance metrics and KPIs that align with EFQM criteria

Unit 5: People and Talent Management

• Developing an engaged and high-performing workforce
• Aligning talent management practices with organizational goals
• Measuring employee satisfaction, development, and retention
• Implementing training, development, and leadership programs to support excellence
• Fostering a culture of empowerment and innovation within teams

Unit 6: Process Management and Improvement

• Understanding the importance of process optimization in achieving excellence
• Tools and techniques for process improvement (e.g., Lean, Six Sigma, continuous improvement)
• Standardizing and optimizing processes for efficiency and effectiveness
• Measuring and monitoring process performance
• The role of innovation in process management and continuous improvement

Unit 7: Results Orientation and Performance Measurement

• Establishing a robust system for measuring organizational performance
• The role of KPIs and other performance indicators in driving excellence
• Using performance data to make informed decisions and adjustments
• Evaluating customer satisfaction, employee results, and societal impact
• Reporting performance results to stakeholders in a clear and actionable manner

Unit 8: Self-Assessment and Continuous Improvement

• The process of EFQM self-assessment: how to evaluate an organization’s performance
• Tools and techniques for conducting a successful self-assessment
• Identifying areas for improvement and setting improvement targets
• Developing action plans to close performance gaps
• Promoting a culture of continuous improvement through EFQM principles

Unit 9: EFQM Award Process and Certification

• Understanding the EFQM Award criteria and the recognition process
• How organizations can apply for the EFQM Award and demonstrate excellence
• Case studies of organizations that have achieved EFQM recognition
• Lessons learned from organizations that have undergone the EFQM assessment process
• Preparing an organization for the EFQM self-assessment and award process

Unit 10: Developing an Action Plan for Organizational Excellence

• How to develop a personalized action plan for implementing EFQM in your organization
• Integrating EFQM principles into daily operations and decision-making processes
• Overcoming challenges and barriers to implementing EFQM-based strategies
• Ensuring long-term sustainability and growth through continuous improvement
• Evaluating and refining the action plan based on feedback and results

تطوير المشروع النهائي وخطة العمل

• Participants will work on developing an action plan for implementing the EFQM model within their organization or department
• Conducting a mock self-assessment to evaluate current performance levels
• عرض خطة العمل وتلقي الملاحظات من الأقران والمدربين
• Creating a roadmap for achieving excellence and fostering a culture of continuous improvement

التقييم النهائي والشهادة:

• Review and application of EFQM principles, criteria, and tools
• Practical exercises and group discussions on EFQM implementation challenges and solutions
• العرض النهائي للمشروع وتقييم خطة العمل
• يتم منح الشهادة عند الانتهاء بنجاح