Total Quality Management (TQM) & ISO Standards

By completing the Total Quality Management (TQM) & ISO Standards course, participants will gain the knowledge and skills to drive quality initiatives, implement ISO standards effectively, and contribute to continuous improvement in their organizations. They will also be prepared to lead ISO certification processes and audits, ensuring that their organizations maintain high-quality standards and achieve sustainable success.

Introduction:

The Total Quality Management (TQM) & ISO Standards course is designed to provide professionals with a comprehensive understanding of quality management principles, tools, and techniques that drive continuous improvement and customer satisfaction. This course focuses on the Total Quality Management philosophy, which emphasizes a company-wide approach to improving the quality of processes, products, and services. In addition, it explores the role of ISO standards, particularly ISO 9001, in helping organizations implement robust quality management systems (QMS) to meet international standards.

Through this course, participants will learn the core principles of TQM, including customer focus, leadership, employee involvement, process approach, and continual improvement. They will also explore the ISO standards framework, how to achieve certification, and the benefits that these global standards bring to businesses.

Whether you are involved in quality management, process improvement, or ISO implementation, this course will equip you with the knowledge and practical skills to drive excellence and ensure organizational success through quality.

Targeted Groups:

• Quality managers, quality assurance professionals, and those responsible for quality management in organizations.
• Operations managers and team leaders overseeing process improvement initiatives.
• Internal auditors and those preparing for ISO certification.
• Business executives and decision-makers looking to enhance organizational performance through quality management.
• Consultants and trainers in quality management and ISO standards.
• Entrepreneurs and startups aiming to implement quality management systems from the outset.

Course Objectives:

Upon completing this Total Quality Management (TQM) & ISO Standards course, participants will be able to:

• Understand the key principles and concepts of Total Quality Management (TQM).
• Recognize the importance of customer satisfaction and how to improve it through quality management.
• Learn the essential components of a Quality Management System (QMS) and how to implement it effectively.
• Understand the ISO 9001 standard, including its requirements, clauses, and how to achieve certification.
• Conduct gap analysis and internal audits to assess compliance with ISO standards.
• Develop a roadmap for continuous improvement and organizational learning.
• Explore the relationship between TQM, ISO standards, and other quality frameworks such as Six Sigma and Lean.
• Apply TQM tools and techniques (e.g., fishbone diagram, Pareto analysis, and control charts) to improve processes.
• Identify and resolve quality issues using problem-solving methodologies.
• Foster a culture of quality and continuous improvement within the organization.

Targeted Competencies:

Participants will develop competencies in:

• Principles and practices of Total Quality Management (TQM).
• Implementation and management of Quality Management Systems (QMS).
• Knowledge and application of ISO 9001:2015 standard requirements.
• Conducting internal audits and assessing ISO compliance.
• Problem-solving and process improvement techniques in quality management.
• Data-driven decision-making using quality tools like control charts, Pareto analysis, and Six Sigma methodologies.
• Continuous improvement strategies and methodologies such as Plan-Do-Check-Act (PDCA) cycle.
• Leadership and change management for fostering a quality-driven culture.

Benefits of Total Quality Management (TQM) & ISO Standards Training:

This course will empower participants with the essential knowledge to lead quality initiatives, implement ISO standards, and improve organizational performance. By adopting the principles of TQM and ISO certification processes, organizations can enhance customer satisfaction, streamline processes, and drive long-term sustainability.

Upon completion of this course, participants will be equipped to create a culture of continuous improvement, ensure compliance with ISO standards, and utilize proven methodologies to solve quality-related issues and optimize business operations.

Course Outline:

Unit 1: Introduction to Total Quality Management (TQM)

• The evolution and principles of TQM.
• The role of leadership, customer focus, and employee involvement in TQM.
• Key components of TQM: process approach, continual improvement, and fact-based decision-making.
• Understanding quality and the cost of quality: prevention, appraisal, and failure costs.

Unit 2: ISO 9001 Overview

• Introduction to ISO 9001:2015 and its importance in quality management.
• ISO 9001 standard structure: clauses, requirements, and core principles.
• Benefits of ISO certification for organizations.
• The process of achieving ISO certification: preparation, documentation, and auditing.

Unit 3: Implementing a Quality Management System (QMS)

• The steps involved in implementing a QMS in alignment with ISO 9001.
• Developing and documenting quality policies, objectives, and procedures.
• The role of risk-based thinking in ISO 9001: identifying and mitigating risks.
• Integrating QMS into business processes and operations.

Unit 4: Quality Tools & Techniques for Improvement

• Overview of key quality tools: Pareto chart, fishbone diagram, flowchart, and control charts.
• Using statistical process control (SPC) to monitor and improve processes.
• Root cause analysis: identifying problems and implementing corrective actions.
• Applying Six Sigma and Lean tools for process optimization.

Unit 5: Internal Audits and ISO Compliance

• The role of internal audits in maintaining ISO compliance.
• Planning, conducting, and reporting internal audits.
• Preparing for external ISO audits and certification.
• Non-conformance and corrective actions: handling deviations from quality standards.

Unit 6: Continual Improvement & Organizational Learning

• The PDCA (Plan-Do-Check-Act) cycle for continuous improvement.
• Measuring performance and setting improvement targets.
• Employee engagement in quality initiatives and driving a culture of excellence.
• Strategies for fostering innovation and learning within an organization.

Unit 7: TQM and ISO Integration with Other Quality Frameworks

• Comparing TQM with Six Sigma, Lean, and other quality frameworks.
• Integrating TQM and ISO with business management systems.
• The synergies between TQM, ISO, and other frameworks for holistic quality improvement.
• Case studies of successful TQM and ISO implementations.